.: Frequently Asked Questions :.

1. What is SilentOne?
2. How will SilentOne benefit my business?
3. What is a “Knowledge Library”?
4. How does SilentOne work?
5. What software/hardware do I need to use SilentOne?
6. Can I access SilentOne remotely (outside the office)?
7. What is the current version of SilentOne?
8. Why are there two ways of spelling 'SilentOne'?

What is SilentOne?

SilentOne is an Electronic Document and Records Management System (EDRMS) that provides an integrated approach to identifying, capturing, retrieving, sharing, and managing file-based information.

How will SilentOne benefit my business?

SilentOne will enable your organisation to search more effectively, from a single query. You can search all of the documents and records relating to a specific topic regardless of the application or the location of those documents. SilentOne reduces the time taken trying to locate documents and records – often people end up retyping when they can’t find what they are looking for.

Organisations want to ensure that documents are widely available but they also want to control security at the individual and file level and SilentOne allows you to do this.

SilentOne gives a means of making information located by individuals within an organisation available to everyone. For example information located on the Web – either the url or the web page can be checked in to SilentOne and searched on.

Being able to track and provide an audit trail for documents or records usage and creation is imperative in our information society. Simply being able to access all your documents from any location and ensuring the system is uncluttered with copies of hybrid documents provides a company with the ability to make better informed decisions faster in order to gain competitive advantage.

SilentOne provides organisation-wide filing convention to facilitate fast filing and retrieval of all electronic documents.

What is a “Knowledge Library”?

The term “Knowledge Library” is used to convey the concept, that all files regardless of their location can be grouped as though in a single information repository. In practice the documents are likely to remain widely distributed. The “Knowledge Library” is a virtual resource.

Users of the system can access information stored internally (files within their organisation) and simultaneously access information stored externally (files stored on computers operated by another organisation).

Additionally, “Knowledge Library” describes the fact that the system not only contains files but further information about those files i.e. metadata such as author, date, last version, modified by etc.

How does SilentOne work?

SilentOne provides a unique approach to managing files. It has married the benefits of the web with robust functionality for file control. The result is a comprehensive system that handles an enterprise’s need for managing files, be them paper or electronic, of all types in all locations.

Because SilentOne does not create the content files (it does create the metadata files) it is best thought of as a Cyber Librarian. Not only does your Cyber Librarian help you find the information you want quickly and easily, it also manages all necessary security, integrity, classification and record housekeeping functions. The Cyber Librarian can manage all of your files for you.

What software/hardware do I need to use SilentOne?

Server-side you will require either Microsoft Windows 2003 Server, Novell Suse or RedHat Lunix. We recommend a dual-processor server, with at least 1GB of RAM. A SQL relational database is also required. SilentOne currently supports PostGRES, MySQL and Microsoft SQL Server. On the client-side you require Windows XP, Microsoft Office 2000/XP/2003, and Internet Explorer 6 (and above). Mozilla Firefox and Opera are also supported.

Can I access SilentOne remotely (outside the office)?

Remote access is possible if you are able to make a secure connection to your SilentOne server (often via a VPN [Virtual Private Network] connection). Please ask your network administrator if this is possible for your organisation.

What is the current version of SilentOne?

The current version of SilentOne is  3.0 (released June 2007).

Why are there two ways of spelling 'SilentOne'?

SilentOne is the name of the software product. Silent One (with a space) is the name of the company that makes SilentOne.